1.
Moore A, Dening KH. Communication in end-of-life care for people with dementia: an Admiral Nurse case study. British Journal of Neuroscience Nursing [Internet]. 2017 Apr 2;13(2):70–75. Available from: https://bournemouth.on.worldcat.org/oclc/7022970412
2.
Barry, A-M and Yuill, C. Understanding the sociology of health. Fourth edition. Los Angeles: SAGE; 2016.
3.
Barry, A-M. and Yuill, C. Medical power and knowledge. Understanding the sociology of health. 3rd ed. Los Angeles, [Calif.]; 2012. p. 31–47.
4.
Bach, S. and Grant, A. Communication and interpersonal skills for nurses. Exeter: Learning Matters; 2011.
5.
Bach, S. and Grant, A. Communication and interpersonal skills in nursing. Third edition. Los Angeles: Learning Matters; 2015.
6.
Grant, A., Goodman, B. and Bach, S. Understanding potential barriers to the safe and effective practice of communication and interpersonal skills. Communication and interpersonal skills in nursing. Fourth edition. Los Angeles: Learning Matters; 2019. p. 67–85.
7.
Todres, L., Galvin, K.T. and Holloway, I. The humanization of healthcare: A value framework for qualitative research. International Journal of Qualitative Studies on Health and Well-being [Internet]. 2009;4(2):68–77. Available from: https://bournemouth.on.worldcat.org/oclc/501971784
8.
Sully, P., and Dallas, J. Essential communication skills for nursing and midwifery [Internet]. 2nd ed. Edinburgh: Mosby Elsevier; 2010. Available from: http://libezproxy.bournemouth.ac.uk/login?url=http://elsevierelibrary.co.uk/product/essential-communication-skills-for-nursing-midwifery39545
9.
Sully, P. and Dallas, J. Essential communication skills for nursing and midwifery [Internet]. 2nd ed. Edinburgh: Mosby Elsevier; 2010. Available from: https://bournemouth.on.worldcat.org/oclc/900539417
10.
Arnold, J. Work psychology: understanding human behaviour in the workplace. Sixth edition. Harlow, England: Pearson; 2016.
11.
Arnold J, Randall R. Work psychology: understanding human behaviour in the workplace [Internet]. Sixth Edition. New York: Pearson Education; 2016. Available from: http://search.ebscohost.com/login.aspx?authtype=ip,shib&custid=s7547708&direct=true&db=nlebk&db=nlabk&site=ehost-live&scope=site&AN=1419476
12.
Arnold, J. and Randall, R. Work psychology: understanding human behaviour in the workplace. 5th ed. Harlow: Financial Times Prentice Hall; 2010.
13.
Arnold J. Groups, teams and teamwork. Work psychology: understanding human behaviour in the workplace. Sixth edition. Harlow, England: Pearson; 2016. p. 445–496.
14.
Buchanan, D.A. and Huczynski, A. Organizational behaviour [Internet]. Ninth edition. Harlow, England: Pearson; 2017. Available from: https://ebookcentral.proquest.com/lib/bournemouth-ebooks/detail.action?docID=5186294
15.
Buchanan, D.A. and Huczynski, A. Organizational behaviour [Internet]. Ninth edition. Harlow, England: Pearson; 2017. Available from: https://bournemouth.on.worldcat.org/oclc/959710224
16.
McCabe C, Timmins F. Communication skills for nursing practice [Internet]. Second edition. Houndmills, Basingstoke, Hampshire, [England]: Palgrave Macmillan; 2013. Available from: https://bournemouth.on.worldcat.org/oclc/988594756
17.
McCabe, C. and Timmins, F. Communication skills for nursing practice. Second edition.
18.
Kraszewski, S. and McEwen, A. Communication skills for adult nurses [Internet]. Maidenhead: McGraw Hill Open University Press; 2010. Available from: https://ebookcentral.proquest.com/lib/bournemouth-ebooks/detail.action?docID=650308
19.
Kraszewski, S. and McEwen, A. Communication skills for adult nurses [Internet]. Maidenhead: Open University Press; 2010. Available from: https://bournemouth.on.worldcat.org/oclc/1313874758
20.
Upton, D. Introducing psychology for nurses and healthcare professionals [Internet]. Second edition. Harlow, England: Pearson; 2012. Available from: http://search.ebscohost.com/login.aspx?authtype=ip,shib&custid=s7547708&direct=true&db=nlebk&db=nlabk&site=ehost-live&scope=site&AN=669146
21.
Upton, D. Introducing psychology for nurses and healthcare professionals [Internet]. 2nd ed. Harlow: Pearson Education; 2012. Available from: https://bournemouth.on.worldcat.org/oclc/1313859582
22.
Moss, B. Communication skills in health and social care. 4th edition. Los Angeles: SAGE; 2017.
23.
NMC Domain 2 - Communication and Interpersonal Skills [Internet]. Available from: https://www.nmc.org.uk/globalassets/sitedocuments/registration/overseas/domain-2--communication-and-interpersonal-skills.pdf?_t_id=1B2M2Y8AsgTpgAmY7PhCfg%3d%3d&_t_q=communication&_t_tags=language%3aen%2csiteid%3ad6891695-0234-463b-bf74-1bfb02644b38&_t_ip=194.66.75.20&_t_hit.id=NMC_Web_Models_Media_DocumentFile/_152f100b-990a-4a6f-8d18-eda7b291cfc9&_t_hit.pos=2
24.
The Code: Professional standards of practice and behaviour for nurses, midwives and nursing associates [Internet]. Available from: https://www.nmc.org.uk/standards/code/
25.
Youngson, R.A.J. Time to care : how to love your patients and your job. Robin Youngson. Raglan: Rebelheart; 2012.
26.
Todres, L., Galvin, K.T. and Holloway, I. The humanization of healthcare: A value framework for qualitative research. International Journal of Qualitative Studies on Health and Well-being [Internet]. 2009;4(2):68–77. Available from: https://bournemouth.on.worldcat.org/oclc/501971784
27.
Gerteis, M. Through the patient’s eyes: understanding and promoting patient-centered care. 1st ed.,. Chichester: John Wiley; 1993.
28.
Robert A. Buckman. Breaking bad news: the S-P-I-K-E-S strategy [Internet]. Available from: http://www.icmteaching.com/ethics/breaking%20bad%20news/spikes/files/spikes-copy.pdf
29.
Scullion, P.A. Models of disability: their influence in nursing and potential role in challenging discrimination. Journal of Advanced Nursing [Internet]. 2010;66(3):697–707. Available from: https://bournemouth.on.worldcat.org/oclc/5151791993
30.
Veselinova, C. Influencing communication and interaction in dementia. Nursing & Residential Care [Internet]. 2014;16(3):162–166. Available from: https://bournemouth.on.worldcat.org/oclc/5813505291
31.
SCIE Research briefing 3: Aiding communication with people with dementia [Internet]. Available from: http://www.scie.org.uk/publications/briefings/briefing03/
32.
De Vries, K. Communicating with older people with dementia. [Internet]. Nursing Older People. 2013. p. 30–38. Available from: https://journals.rcni.com/doi/full/10.7748/nop2013.05.25.4.30.e429
33.
Dementia communication using empathic curiosity | Practice | Nursing Times [Internet]. Available from: http://www.nursingtimes.net/nursing-practice/specialisms/mental-health/dementia-communication-using-empathic-curiosity/5071690.article
34.
Passalacqua, S.A. and Harwood, J. VIPS Communication Skills Training for Paraprofessional Dementia Caregivers: An Intervention to Increase Person-Centered Dementia Care. Clinical Gerontologist [Internet]. 2012;35(5):425–445. Available from: https://bournemouth.on.worldcat.org/oclc/5816992461
35.
Baile WF, Buckman R, Lenzi R, Glober G, Beale EA, Kudelka AP. SPIKES—A Six‐Step Protocol for Delivering Bad News: Application to the Patient with Cancer. The Oncologist [Internet]. 2000 Aug;5(4):302–311. Available from: https://bournemouth.on.worldcat.org/oclc/120209981
36.
Rosenzweig MQ. Breaking bad news. The Nurse Practitioner [Internet]. 2012 Feb;37(2):1–4. Available from: https://login.libezproxy.bournemouth.ac.uk/login?url=https://oce.ovid.com/article/00006205-201202000-00001/HTML
37.
Lesley Carter. Let’s Talk About Death and Dying: How to Have Difficult Conversations [Internet]. Available from: https://www.scie-socialcareonline.org.uk/lets-talk-about-death-and-dying-how-to-have-difficult-conversations/r/a110f00000RCv2kAAD
38.
Sheehan, D., Robertson and Ormond, T. Comparison of language used and patterns of communication in interprofessional and multidisciplinary teams. Journal of Interprofessional Care [Internet]. 2007;21(1):17–30. Available from: https://bournemouth.on.worldcat.org/oclc/4586696694
39.
Cooke, H. and Philpin, S. Sociology in nursing and health care. Edinburgh: Baillere Tindal; 2008.
40.
Cooke, H. and Philpin, S.M. Sociology in nursing and healthcare [Internet]. Edinburgh: BaillieÌre Tindall; 2008. Available from: https://bournemouth.on.worldcat.org/oclc/247962947
41.
Cooke, H. and Philpin, S.M. Sociology in nursing and healthcare [Internet]. Edinburgh: BaillieÌre Tindall; 2008. Available from: http://search.ebscohost.com/login.aspx?authtype=ip,shib&custid=s7547708&direct=true&db=nlebk&db=nlabk&site=ehost-live&scope=site&AN=973363
42.
Johnson, M. Power and communication in healthcare. Sociology in nursing and health care. Edinburgh: Baillere Tindal; 2008.
43.
Mayoh, J., Bond, C.S. and Todres, L. An Innovative Mixed Methods Approach to Studying the Online Health Information Seeking Experiences of Adults With Chronic Health Conditions. Journal of Mixed Methods Research [Internet]. 2012;6(1):21–33. Available from: https://bournemouth.on.worldcat.org/oclc/792950879
44.
Bulmer Smith, K., Profetto-McGrath, J. and Cummings, G.G. Emotional intelligence and nursing: An integrative literature review. International Journal of Nursing Studies [Internet]. 2009;46(12):1624–1636. Available from: https://bournemouth.on.worldcat.org/oclc/5900511972
45.
Charalambous, A. Good communication in end of life care. Journal of Community Nursing [Internet]. 2010;24(6):12–14. Available from: https://bournemouth.on.worldcat.org/oclc/700032456
46.
McCourt, C. Supporting choice and control? Communication and interaction between midwives and women at the antenatal booking visit. Social Science & Medicine [Internet]. 2006;62(6):1307–1318. Available from: https://bournemouth.on.worldcat.org/oclc/108017582
47.
British Journal of Nursing. Available from: https://bournemouth.on.worldcat.org/oclc/503719285
48.
Journal of Advanced Nursing. Available from: http://search.ebscohost.com/login.aspx?authtype=ip,shib&custid=s7547708&direct=true&db=edspub&AN=edp38856&site=eds-live&scope=site
49.
Virtual Empathy Museum [Internet]. Available from: https://www.virtualempathymuseum.com.au/simulation-room/
