@book{Arnold, J._2016, address={Harlow, England}, edition={Sixth edition}, title={Work psychology: understanding human behaviour in the workplace}, publisher={Pearson}, author={Arnold, J.}, year={2016} }
@book{Arnold, J. and Randall, R._2010, address={Harlow}, edition={5th ed}, title={Work psychology: understanding human behaviour in the workplace}, publisher={Financial Times Prentice Hall}, author={Arnold, J. and Randall, R.}, year={2010} }
@inbook{Arnold_2016, address={Harlow, England}, edition={Sixth edition}, title={Groups, teams and teamwork}, booktitle={Work psychology: understanding human behaviour in the workplace}, publisher={Pearson}, author={Arnold, John}, year={2016}, pages={445–496} }
@book{Arnold_Randall_2016, address={New York}, edition={Sixth Edition}, title={Work psychology: understanding human behaviour in the workplace}, url={http://search.ebscohost.com/login.aspx?authtype=ip,shib&custid=s7547708&direct=true&db=nlebk&db=nlabk&site=ehost-live&scope=site&AN=1419476}, publisher={Pearson Education}, author={Arnold, John and Randall, Ray}, year={2016} }
@book{Bach, S. and Grant, A._2011, address={Exeter}, title={Communication and interpersonal skills for nurses}, publisher={Learning Matters}, author={Bach, S. and Grant, A.}, year={2011} }
@book{Bach, S. and Grant, A._2015, address={Los Angeles}, edition={Third edition}, title={Communication and interpersonal skills in nursing}, publisher={Learning Matters}, author={Bach, S. and Grant, A.}, year={2015} }
@article{Baile_Buckman_Lenzi_Glober_Beale_Kudelka_2000, title={SPIKES—A Six‐Step Protocol for Delivering Bad News: Application to the Patient with Cancer}, volume={5}, url={https://bournemouth.on.worldcat.org/oclc/120209981}, number={4}, journal={The Oncologist}, author={Baile, Walter F. and Buckman, Robert and Lenzi, Renato and Glober, Gary and Beale, Estela A. and Kudelka, Andrzej P.}, year={2000}, month={Aug}, pages={302–311} }
@inbook{Barry, A-M. and Yuill, C._2012, address={Los Angeles, [Calif.]}, edition={3rd ed}, title={Medical power and knowledge}, booktitle={Understanding the sociology of health}, author={Barry, A-M. and Yuill, C.}, year={2012}, pages={31–47} }
@book{Barry, A-M and Yuill, C._2016, address={Los Angeles}, edition={Fourth edition}, title={Understanding the sociology of health}, publisher={SAGE}, author={Barry, A-M and Yuill, C.}, year={2016} }
@book{Buchanan, D.A. and Huczynski, A._2017a, address={Harlow, England}, edition={Ninth edition}, title={Organizational behaviour}, url={https://ebookcentral.proquest.com/lib/bournemouth-ebooks/detail.action?docID=5186294}, publisher={Pearson}, author={Buchanan, D.A. and Huczynski, A.}, year={2017} }
@book{Buchanan, D.A. and Huczynski, A._2017b, address={Harlow, England}, edition={Ninth edition}, title={Organizational behaviour}, url={https://bournemouth.on.worldcat.org/oclc/959710224}, publisher={Pearson}, author={Buchanan, D.A. and Huczynski, A.}, year={2017} }
@article{Bulmer Smith, K., Profetto-McGrath, J. and Cummings, G.G._2009, title={Emotional intelligence and nursing: An integrative literature review}, volume={46}, url={https://bournemouth.on.worldcat.org/oclc/5900511972}, number={12}, journal={International Journal of Nursing Studies}, author={Bulmer Smith, K., Profetto-McGrath, J. and Cummings, G.G.}, year={2009}, pages={1624–1636} }
@article{Charalambous, A._2010, title={Good communication in end of life care.}, volume={24}, url={https://bournemouth.on.worldcat.org/oclc/700032456}, number={6}, journal={Journal of Community Nursing}, author={Charalambous, A.}, year={2010}, pages={12–14} }
@book{Cooke, H. and Philpin, S._2008, address={Edinburgh}, title={Sociology in nursing and health care}, publisher={Baillere Tindal}, author={Cooke, H. and Philpin, S.}, year={2008} }
@book{Cooke, H. and Philpin, S.M._2008a, address={Edinburgh}, title={Sociology in nursing and healthcare}, url={https://bournemouth.on.worldcat.org/oclc/247962947}, publisher={BaillieÌre Tindall}, author={Cooke, H. and Philpin, S.M.}, year={2008} }
@book{Cooke, H. and Philpin, S.M._2008b, address={Edinburgh}, title={Sociology in nursing and healthcare}, url={http://search.ebscohost.com/login.aspx?authtype=ip,shib&custid=s7547708&direct=true&db=nlebk&db=nlabk&site=ehost-live&scope=site&AN=973363}, publisher={BaillieÌre Tindall}, author={Cooke, H. and Philpin, S.M.}, year={2008} }
@misc{De Vries, K._2013, title={Communicating with older people with dementia.}, volume={25}, url={https://journals.rcni.com/doi/full/10.7748/nop2013.05.25.4.30.e429}, number={4}, journal={Nursing Older People}, author={De Vries, K.}, year={2013}, pages={30–38} }
@book{Gerteis, M._1993, address={Chichester}, edition={1st ed.,}, title={Through the patient’s eyes: understanding and promoting patient-centered care}, publisher={John Wiley}, author={Gerteis, M.}, year={1993} }
@inbook{Grant, A., Goodman, B. and Bach, S._2019, address={Los Angeles}, edition={Fourth edition}, title={Understanding potential barriers to the safe and effective practice of communication and interpersonal skills}, booktitle={Communication and interpersonal skills in nursing}, publisher={Learning Matters}, author={Grant, A., Goodman, B. and Bach, S.}, year={2019}, pages={67–85} }
@inbook{Johnson, M._2008, address={Edinburgh}, title={Power and communication in healthcare}, booktitle={Sociology in nursing and health care}, publisher={Baillere Tindal}, author={Johnson, M.}, year={2008} }
@book{Kraszewski, S. and McEwen, A._2010a, address={Maidenhead}, title={Communication skills for adult nurses}, url={https://ebookcentral.proquest.com/lib/bournemouth-ebooks/detail.action?docID=650308}, publisher={McGraw Hill Open University Press}, author={Kraszewski, S. and McEwen, A.}, year={2010} }
@book{Kraszewski, S. and McEwen, A._2010b, address={Maidenhead}, title={Communication skills for adult nurses}, url={https://bournemouth.on.worldcat.org/oclc/1313874758}, publisher={Open University Press}, author={Kraszewski, S. and McEwen, A.}, year={2010} }
@misc{ title={Let’s Talk About Death and Dying: How to Have Difficult Conversations}, url={https://www.scie-socialcareonline.org.uk/lets-talk-about-death-and-dying-how-to-have-difficult-conversations/r/a110f00000RCv2kAAD}, author={Lesley Carter} }
@article{Mayoh, J., Bond, C.S. and Todres, L._2012, title={An Innovative Mixed Methods Approach to Studying the Online Health Information Seeking Experiences of Adults With Chronic Health Conditions}, volume={6}, url={https://bournemouth.on.worldcat.org/oclc/792950879}, number={1}, journal={Journal of Mixed Methods Research}, author={Mayoh, J., Bond, C.S. and Todres, L.}, year={2012}, pages={21–33} }
@book{McCabe, C. and Timmins, F., edition={Second edition}, title={Communication skills for nursing practice}, author={McCabe, C. and Timmins, F.} }
@book{McCabe_Timmins_2013, address={Houndmills, Basingstoke, Hampshire, [England]}, edition={Second edition}, title={Communication skills for nursing practice}, url={https://bournemouth.on.worldcat.org/oclc/988594756}, publisher={Palgrave Macmillan}, author={McCabe, Catherine and Timmins, Fiona}, year={2013} }
@article{McCourt, C._2006, title={Supporting choice and control? Communication and interaction between midwives and women at the antenatal booking visit}, volume={62}, url={https://bournemouth.on.worldcat.org/oclc/108017582}, number={6}, journal={Social Science & Medicine}, author={McCourt, C.}, year={2006}, pages={1307–1318} }
@article{Moore_Dening_2017, title={Communication in end-of-life care for people with dementia: an Admiral Nurse case study}, volume={13}, url={https://bournemouth.on.worldcat.org/oclc/7022970412}, number={2}, journal={British Journal of Neuroscience Nursing}, author={Moore, Angela and Dening, Karen Harrison}, year={2017}, month={Apr}, pages={70–75} }
@book{Moss, B._2017, address={Los Angeles}, edition={4th edition}, title={Communication skills in health and social care}, publisher={SAGE}, author={Moss, B.}, year={2017} }
@article{Passalacqua, S.A. and Harwood, J._2012, title={VIPS Communication Skills Training for Paraprofessional Dementia Caregivers: An Intervention to Increase Person-Centered Dementia Care}, volume={35}, url={https://bournemouth.on.worldcat.org/oclc/5816992461}, number={5}, journal={Clinical Gerontologist}, author={Passalacqua, S.A. and Harwood, J.}, year={2012}, pages={425–445} }
@misc{ title={Breaking bad news: the S-P-I-K-E-S strategy}, url={http://www.icmteaching.com/ethics/breaking%20bad%20news/spikes/files/spikes-copy.pdf}, author={Robert A. Buckman} }
@article{Rosenzweig_2012, title={Breaking bad news}, volume={37}, url={https://login.libezproxy.bournemouth.ac.uk/login?url=https://oce.ovid.com/article/00006205-201202000-00001/HTML}, number={2}, journal={The Nurse Practitioner}, author={Rosenzweig, Margaret Quinn}, year={2012}, month={Feb}, pages={1–4} }
@article{Scullion, P.A._2010, title={Models of disability: their influence in nursing and potential role in challenging discrimination}, volume={66}, url={https://bournemouth.on.worldcat.org/oclc/5151791993}, number={3}, journal={Journal of Advanced Nursing}, author={Scullion, P.A.}, year={2010}, pages={697–707} }
@article{Sheehan, D., Robertson and Ormond, T._2007, title={Comparison of language used and patterns of communication in interprofessional and multidisciplinary teams}, volume={21}, url={https://bournemouth.on.worldcat.org/oclc/4586696694}, number={1}, journal={Journal of Interprofessional Care}, author={Sheehan, D., Robertson and Ormond, T.}, year={2007}, pages={17–30} }
@book{Sully, P., and Dallas, J._2010, address={Edinburgh}, edition={2nd ed}, title={Essential communication skills for nursing and midwifery}, volume={Essential skills for nurses series}, url={http://libezproxy.bournemouth.ac.uk/login?url=http://elsevierelibrary.co.uk/product/essential-communication-skills-for-nursing-midwifery39545}, publisher={Mosby Elsevier}, author={Sully, P., and Dallas, J.}, year={2010} }
@book{Sully, P. and Dallas, J._2010, address={Edinburgh}, edition={2nd ed}, title={Essential communication skills for nursing and midwifery}, volume={Essential skills for nurses series}, url={https://bournemouth.on.worldcat.org/oclc/900539417}, publisher={Mosby Elsevier}, author={Sully, P. and Dallas, J.}, year={2010} }
@article{Todres, L., Galvin, K.T. and Holloway, I._2009a, title={The humanization of healthcare: A value framework for qualitative research}, volume={4}, url={https://bournemouth.on.worldcat.org/oclc/501971784}, number={2}, journal={International Journal of Qualitative Studies on Health and Well-being}, author={Todres, L., Galvin, K.T. and Holloway, I.}, year={2009}, pages={68–77} }
@article{Todres, L., Galvin, K.T. and Holloway, I._2009b, title={The humanization of healthcare: A value framework for qualitative research}, volume={4}, url={https://bournemouth.on.worldcat.org/oclc/501971784}, number={2}, journal={International Journal of Qualitative Studies on Health and Well-being}, author={Todres, L., Galvin, K.T. and Holloway, I.}, year={2009}, pages={68–77} }
@book{Upton, D._2012a, address={Harlow, England}, edition={Second edition}, title={Introducing psychology for nurses and healthcare professionals}, url={http://search.ebscohost.com/login.aspx?authtype=ip,shib&custid=s7547708&direct=true&db=nlebk&db=nlabk&site=ehost-live&scope=site&AN=669146}, publisher={Pearson}, author={Upton, D.}, year={2012} }
@book{Upton, D._2012b, address={Harlow}, edition={2nd ed}, title={Introducing psychology for nurses and healthcare professionals}, url={https://bournemouth.on.worldcat.org/oclc/1313859582}, publisher={Pearson Education}, author={Upton, D.}, year={2012} }
@article{Veselinova, C._2014, title={Influencing communication and interaction in dementia.}, volume={16}, url={https://bournemouth.on.worldcat.org/oclc/5813505291}, number={3}, journal={Nursing & Residential Care}, author={Veselinova, C.}, year={2014}, pages={162–166} }
@book{Youngson, R.A.J._2012, address={Raglan}, title={Time to care : how to love your patients and your job. Robin Youngson}, publisher={Rebelheart}, author={Youngson, R.A.J.}, year={2012} }
@misc{NMC Domain 2 - Communication and Interpersonal Skills, url={https://www.nmc.org.uk/globalassets/sitedocuments/registration/overseas/domain-2--communication-and-interpersonal-skills.pdf?_t_id=1B2M2Y8AsgTpgAmY7PhCfg%3d%3d&_t_q=communication&_t_tags=language%3aen%2csiteid%3ad6891695-0234-463b-bf74-1bfb02644b38&_t_ip=194.66.75.20&_t_hit.id=NMC_Web_Models_Media_DocumentFile/_152f100b-990a-4a6f-8d18-eda7b291cfc9&_t_hit.pos=2} }
@misc{The Code: Professional standards of practice and behaviour for nurses, midwives and nursing associates, url={https://www.nmc.org.uk/standards/code/} }
@misc{SCIE Research briefing 3: Aiding communication with people with dementia, url={http://www.scie.org.uk/publications/briefings/briefing03/} }
@misc{Dementia communication using empathic curiosity | Practice | Nursing Times, url={http://www.nursingtimes.net/nursing-practice/specialisms/mental-health/dementia-communication-using-empathic-curiosity/5071690.article} }
@article{British Journal of Nursing, url={https://bournemouth.on.worldcat.org/oclc/503719285} }
@article{Journal of Advanced Nursing, url={http://search.ebscohost.com/login.aspx?authtype=ip,shib&custid=s7547708&direct=true&db=edspub&AN=edp38856&site=eds-live&scope=site} }
@misc{Virtual Empathy Museum, url={https://www.virtualempathymuseum.com.au/simulation-room/} }