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Buchanan, D.A. and Huczynski, A. Organizational Behaviour. Ninth edition. Harlow, England: Pearson, 2017. Web. <https://ebookcentral.proquest.com/lib/bournemouth-ebooks/detail.action?docID=5186294>.
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Bulmer Smith, K., Profetto-McGrath, J. and Cummings, G.G. ‘Emotional Intelligence and Nursing: An Integrative Literature Review’. International Journal of Nursing Studies 46.12 (2009): 1624–1636. Web. <https://bournemouth.on.worldcat.org/oclc/5900511972>.
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Kraszewski, S. and McEwen, A. Communication Skills for Adult Nurses. Maidenhead: McGraw Hill Open University Press, 2010. Web. <https://ebookcentral.proquest.com/lib/bournemouth-ebooks/detail.action?docID=650308>.
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Lesley Carter. ‘Let’s Talk About Death and Dying: How to Have Difficult Conversations’. N.p., n.d. Web. <https://www.scie-socialcareonline.org.uk/lets-talk-about-death-and-dying-how-to-have-difficult-conversations/r/a110f00000RCv2kAAD>.
Mayoh, J., Bond, C.S. and Todres, L. ‘An Innovative Mixed Methods Approach to Studying the Online Health Information Seeking Experiences of Adults With Chronic Health Conditions’. Journal of Mixed Methods Research 6.1 (2012): 21–33. Web. <https://bournemouth.on.worldcat.org/oclc/792950879>.
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McCabe, Catherine, and Fiona Timmins. Communication Skills for Nursing Practice. Second edition. Houndmills, Basingstoke, Hampshire, [England]: Palgrave Macmillan, 2013. Web. <https://bournemouth.on.worldcat.org/oclc/988594756>.
McCourt, C. ‘Supporting Choice and Control? Communication and Interaction between Midwives and Women at the Antenatal Booking Visit’. Social Science & Medicine 62.6 (2006): 1307–1318. Web. <https://bournemouth.on.worldcat.org/oclc/108017582>.
Moore, Angela, and Karen Harrison Dening. ‘Communication in End-of-Life Care for People with Dementia: An Admiral Nurse Case Study’. British Journal of Neuroscience Nursing 13.2 (2017): 70–75. Web. <https://bournemouth.on.worldcat.org/oclc/7022970412>.
Moss, B. Communication Skills in Health and Social Care. 4th edition. Los Angeles: SAGE, 2017. Print.
‘NMC Domain 2 - Communication and Interpersonal Skills’. N.p., n.d. Web. <https://www.nmc.org.uk/globalassets/sitedocuments/registration/overseas/domain-2--communication-and-interpersonal-skills.pdf?_t_id=1B2M2Y8AsgTpgAmY7PhCfg%3d%3d&amp;_t_q=communication&amp;_t_tags=language%3aen%2csiteid%3ad6891695-0234-463b-bf74-1bfb02644b38&amp;_t_ip=194.66.75.20&amp;_t_hit.id=NMC_Web_Models_Media_DocumentFile/_152f100b-990a-4a6f-8d18-eda7b291cfc9&amp;_t_hit.pos=2>.
Passalacqua, S.A. and Harwood, J. ‘VIPS Communication Skills Training for Paraprofessional Dementia Caregivers: An Intervention to Increase Person-Centered Dementia Care’. Clinical Gerontologist 35.5 (2012): 425–445. Web. <https://bournemouth.on.worldcat.org/oclc/5816992461>.
Robert A. Buckman. ‘Breaking Bad News: The S-P-I-K-E-S Strategy’. Web. <http://www.icmteaching.com/ethics/breaking%20bad%20news/spikes/files/spikes-copy.pdf>.
Rosenzweig, Margaret Quinn. ‘Breaking Bad News’. The Nurse Practitioner 37.2 (2012): 1–4. Web. <https://login.libezproxy.bournemouth.ac.uk/login?url=https://oce.ovid.com/article/00006205-201202000-00001/HTML>.
‘SCIE Research Briefing 3: Aiding Communication with People with Dementia’. N.p., n.d. Web. <http://www.scie.org.uk/publications/briefings/briefing03/>.
Scullion, P.A. ‘Models of Disability: Their Influence in Nursing and Potential Role in Challenging Discrimination’. Journal of Advanced Nursing 66.3 (2010): 697–707. Web. <https://bournemouth.on.worldcat.org/oclc/5151791993>.
Sheehan, D., Robertson and Ormond, T. ‘Comparison of Language Used and Patterns of Communication in Interprofessional and Multidisciplinary Teams’. Journal of Interprofessional Care 21.1 (2007): 17–30. Web. <https://bournemouth.on.worldcat.org/oclc/4586696694>.
Sully, P., and Dallas, J. Essential Communication Skills for Nursing and Midwifery. 2nd ed. Essential skills for nurses series. Edinburgh: Mosby Elsevier, 2010. Web. <http://libezproxy.bournemouth.ac.uk/login?url=http://elsevierelibrary.co.uk/product/essential-communication-skills-for-nursing-midwifery39545>.
Sully, P. and Dallas, J. Essential Communication Skills for Nursing and Midwifery. 2nd ed. Essential skills for nurses series. Edinburgh: Mosby Elsevier, 2010. Web. <https://bournemouth.on.worldcat.org/oclc/900539417>.
‘The Code: Professional Standards of Practice and Behaviour for Nurses, Midwives and Nursing Associates’. N.p., n.d. Web. <https://www.nmc.org.uk/standards/code/>.
Todres, L., Galvin, K.T. and Holloway, I. ‘The Humanization of Healthcare: A Value Framework for Qualitative Research’. International Journal of Qualitative Studies on Health and Well-being 4.2 (2009): 68–77. Web. <https://bournemouth.on.worldcat.org/oclc/501971784>.
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Upton, D. Introducing Psychology for Nurses and Healthcare Professionals. Second edition. Harlow, England: Pearson, 2012. Web. <http://search.ebscohost.com/login.aspx?authtype=ip,shib&amp;custid=s7547708&amp;direct=true&amp;db=nlebk&amp;db=nlabk&amp;site=ehost-live&amp;scope=site&amp;AN=669146>.
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Veselinova, C. ‘Influencing Communication and Interaction in Dementia.’ Nursing & Residential Care 16.3 (2014): 162–166. Web. <https://bournemouth.on.worldcat.org/oclc/5813505291>.
‘Virtual Empathy Museum’. N.p., n.d. Web. <https://www.virtualempathymuseum.com.au/simulation-room/>.
Youngson, R.A.J. Time to Care : How to Love Your Patients and Your Job. Robin Youngson. Raglan: Rebelheart, 2012. Print.