@book{Brooks, Ian_Weatherston, Jamie_2000, address={Harlow}, edition={2nd ed}, title={The business environment: challenges and changes}, publisher={Financial Times Prentice Hall}, author={Brooks, Ian and Weatherston, Jamie}, year={2000} }
@book{Brotherton, Bob_2003a, address={Oxford}, title={The International hospitality industry: structure, characteristics and issues}, publisher={Butterworth Heinemann}, author={Brotherton, Bob}, year={2003} }
@book{Brotherton, Bob_2003b, address={Oxford}, title={The International hospitality industry: structure, characteristics and issues}, publisher={Butterworth Heinemann}, author={Brotherton, Bob}, year={2003} }
@book{HVS Executive Search_2010, address={[London]}, edition={6th. ed}, title={London hotel salary and benefits report: 2009}, url={https://brightspace.bournemouth.ac.uk/d2l/le/content/18314/viewContent/124635/View}, publisher={HCE Data services}, author={HVS Executive Search}, year={2010} }
@book{HVS Executive Search_2011, address={[London]}, edition={7th. ed}, title={London hotel salary and benefits report: 2010}, url={https://brightspace.bournemouth.ac.uk/d2l/le/content/18314/viewContent/124636/View}, publisher={HCE Data services}, author={HVS Executive Search}, year={2011} }
@book{HVS Executive Search, address={[London]}, edition={[8th. ed]}, title={London hotel salary and benefits report: 2011  (electronic resource)}, url={https://capitadiscovery.co.uk/bournemouth-ac/items/641627?query=London+hotel+salary+and+benefits+report%3A+2011&resultsUri=items%3Fquery%3DLondon%2Bhotel%2Bsalary%2Band%2Bbenefits%2Breport%253A%2B2011}, publisher={HCE Data services}, author={HVS Executive Search} }
@book{Kolah, Ardi_Barnes, Chris_SportBusiness Group_2004, address={London}, title={Maximising the value of hospitality}, publisher={SportBusiness Group}, author={Kolah, Ardi and Barnes, Chris and SportBusiness Group}, year={2004} }
@book{Lashley, Conrad_2000, address={Oxford}, title={Hospitality retail management: a unit manager’s guide}, volume={The hospitality, leisure and tourism series}, publisher={Butterworth Heinemann}, author={Lashley, Conrad}, year={2000} }
@book{Lashley, Conrad_Lee-Ross, Darren_2003, address={Oxford}, title={Organization behaviour for leisure services}, volume={Hospitality, leisure and tourism}, publisher={Butterworth Heinemann}, author={Lashley, Conrad and Lee-Ross, Darren}, year={2003} }
@book{Lashley, Conrad_Lee-Ross, Darren_ScienceDirect (Online service)_2003, address={Boston}, title={Organization behaviour for leisure services}, url={http://lib.myilibrary.com?id=105165&entityid=https://idp.bournemouth.ac.uk/oala/metadata}, publisher={Butterworth-Heinemann}, author={Lashley, Conrad and Lee-Ross, Darren and ScienceDirect (Online service)}, year={2003} }
@book{Meiselman, Herbert L._2000, address={Gaithersburg, Md}, title={Dimensions of the meal: the science, culture, business, and art of eating}, publisher={Aspen Publishers Inc}, author={Meiselman, Herbert L.}, year={2000} }
@book{Mullins, Laurie J._2001, address={Harlow}, edition={4th ed}, title={Hospitality management and organisational behaviour}, publisher={Longman}, author={Mullins, Laurie J.}, year={2001} }
@book{Needle, David_2010, address={Andover, Hampshire}, edition={5th ed}, title={Business in context: an introduction to business and its environment}, publisher={South-Western Cengage Learning}, author={Needle, David}, year={2010} }
@book{Pine, B. Joseph_Gilmore, James H._1999, address={Boston, Mass}, title={The experience economy: work is theatre & every business a stage}, publisher={Harvard Business School Press}, author={Pine, B. Joseph and Gilmore, James H.}, year={1999} }
@book{Walker, John R._2007, address={Upper Saddle River, N.J.}, edition={2nd ed}, title={Introduction to hospitality management}, publisher={Pearson Prentice Hall}, author={Walker, John R.}, year={2007} }
@book{Walker, John R._2013, address={Harlow}, edition={4th ed., international ed}, title={Introduction to Hospitality Management: Pearson New International Edition}, publisher={Pearson/Education}, author={Walker, John R.}, year={2013} }
@book{Walker_2013, address={Harlow}, edition={4th ed., international ed}, title={Introduction to Hospitality Management: Pearson New International Edition}, url={https://bournemouth.on.worldcat.org/oclc/1313874726}, publisher={Pearson/Education}, author={Walker, John R.}, year={2013} }
@book{Wood, Roy C._2000, address={Oxford}, title={Strategic questions in food and beverage management}, volume={The hospitality, leisure and tourism series}, publisher={Butterworth Heinemann}, author={Wood, Roy C.}, year={2000} }
@book{Worthington, Ian_2006, address={Harlow}, edition={5th ed}, title={The business environment}, url={http://lib.myilibrary.com?id=60218&entityid=https://idp.bournemouth.ac.uk/oala/metadata}, publisher={Financial Times Prentice Hall}, author={Worthington, Ian}, year={2006} }
@book{Worthington, Ian_Britton, Chris_2009, address={Harlow}, edition={6th ed}, title={The business environment}, publisher={Financial Times Prentice Hall}, author={Worthington, Ian and Britton, Chris}, year={2009} }
@article{Caterer and Hotelkeeper, url={http://search.ebscohost.com/login.aspx?authtype=ip,shib&custid=s7547708&direct=true&db=edspub&AN=edp15979&site=eds-live&scope=site} }
@article{International Journal of Contemporary Hospitality Management, url={http://search.ebscohost.com/login.aspx?authtype=ip,shib&custid=s7547708&direct=true&db=edspub&AN=edp36427&site=eds-live&scope=site} }
@article{International Journal of Hospitality Management, url={http://search.ebscohost.com/login.aspx?authtype=ip,shib&custid=s7547708&direct=true&db=edspub&AN=edp36571&site=eds-live&scope=site} }
@article{International Journal of Service Industry Management, url={http://search.ebscohost.com/login.aspx?authtype=ip,shib&custid=s7547708&direct=true&db=edspub&AN=edp100514&site=eds-live&scope=site} }
@article{Journal of Foodservice }
@article{The Service Industries Journal }
@misc{Databases - Mintel }