@book{Abrams, Rhonda M._Barrow, Paul_2008, address={Chichester}, edition={[New] ed}, title={The successful business plan: secrets & strategies}, publisher={Capstone}, author={Abrams, Rhonda M. and Barrow, Paul}, year={2008} }
@book{Appleby, Pauline_2005, address={Oxford}, edition={3rd ed}, title={Organising a conference: how to plan and run a successful and effective event}, url={http://lib.myilibrary.com?id=127425&entityid=https://idp.bournemouth.ac.uk/oala/metadata}, publisher={How To Books}, author={Appleby, Pauline}, year={2005} }
@book{Barrow, Colin_Barrow, Paul_Brown, Robert_2008, address={London}, edition={6th ed}, title={The business plan workbook: the definitive guide to researching, writing up and presenting a winning plan}, url={http://lib.myilibrary.com?id=138638&entityid=https://idp.bournemouth.ac.uk/oala/metadata}, publisher={Kogan Page}, author={Barrow, Colin and Barrow, Paul and Brown, Robert}, year={2008} }
@book{Berridge_2007, address={Burlington, MA}, edition={1st ed}, title={Events design and experience}, volume={Events management series}, url={http://lib.myilibrary.com?id=74737}, publisher={Butterworth-Heinemann}, author={Berridge, Graham}, year={2007} }
@article{Berridge_2010, title={Event pitching: The role of design and creativity}, volume={29}, url={http://libezproxy.bournemouth.ac.uk/login?url=http://www.sciencedirect.com/science/article/pii/S0278431909001248}, number={2}, journal={International Journal of Hospitality Management}, author={Berridge, Graham}, year={2010}, month={Jun}, pages={208–215} }
@book{Bowdin, G. A. J._2006, address={Amsterdam}, edition={2nd ed}, title={Events management}, volume={Events management series}, publisher={Elsevier ;_Butterworth-Heinemann}, author={Bowdin, G. A. J.}, year={2006} }
@book{Catherwood, Dwight W._Van Kirk, Richard L._Ernst & Young_1992, address={New York}, title={The Complete guide to special event management: business insights, financial advice, and successful strategies from Ernst & Young, advisors to the Olympics, the Emmy Awards, and the PGA Tour}, publisher={J. Wiley}, author={Catherwood, Dwight W. and Van Kirk, Richard L. and Ernst & Young}, year={1992} }
@book{Davidson, Rob_Rogers, Tony_2006, address={Amsterdam}, title={Marketing destinations and venues for conferences, conventions and business events}, volume={Events management series}, publisher={Butterworth-Heinemann}, author={Davidson, Rob and Rogers, Tony}, year={2006} }
@book{eventia_TEAM Tourism Consulting_2009, address={Birmingham}, title={UK Events Market Trends Survey: 2009}, publisher={eventia}, author={eventia and TEAM Tourism Consulting}, year={2009} }
@book{eventia_TEAM Tourism Consulting_2010, address={Birmingham}, title={UK Events Market Trends Survey: 2010}, publisher={eventia}, author={eventia and TEAM Tourism Consulting}, year={2010} }
@book{eventia_TEAM Tourism Consulting_2011, address={Birmingham}, title={UK events market trends survey (UKEMTS): 2011}, publisher={eventia}, author={eventia and TEAM Tourism Consulting}, year={2011} }
@book{Getz, Donald_2005, address={New York}, edition={2nd ed}, title={Event management & event tourism}, publisher={Cognizant Communication}, author={Getz, Donald}, year={2005} }
@book{Getz, Donald_2012a, address={London}, edition={2nd ed}, title={Event studies: theory, research and policy for planned events}, volume={Events management series}, url={http://lib.myilibrary.com?id=463240}, publisher={Routledge}, author={Getz, Donald}, year={2012} }
@book{Getz, Donald_2012b, address={London}, edition={2nd ed}, title={Event studies: theory, research and policy for planned events}, volume={Events management series}, publisher={Routledge}, author={Getz, Donald}, year={2012} }
@book{Goldblatt, Joe Jeff_2008, address={Hoboken, N.J.}, edition={5th ed}, title={Special events: the roots and wings of celebration}, volume={The Wiley event management series}, url={http://lib.myilibrary.com?id=100181&entityid=https://idp.bournemouth.ac.uk/oala/metadata}, publisher={John Wiley & Sons}, author={Goldblatt, Joe Jeff}, year={2008} }
@book{Hoyle_2002, address={New York}, title={Event marketing: how to successfully promote events, festivals, conventions, and expositions}, url={https://ebookcentral.proquest.com/lib/bournemouth-ebooks/detail.action?docID=4957075}, publisher={John Wiley & Sons}, author={Hoyle, Leonard H.}, year={2002} }
@book{Jones, Meegan_International Institute for Environment and Development_2010, address={London}, title={Sustainable event management: a practical guide}, url={http://lib.myilibrary.com?id=250617&entityid=https://idp.bournemouth.ac.uk/oala/metadata}, publisher={Earthscan}, author={Jones, Meegan and International Institute for Environment and Development}, year={2010} }
@book{Masterman_2004, address={Amsterdam}, title={Strategic sports event management: an international approach}, url={https://ebookcentral.proquest.com/lib/bournemouth-ebooks/detail.action?docID=294382}, publisher={Elsevier Butterworth-Heinemann}, author={Masterman, Guy}, year={2004} }
@book{Masterman, Guy_Wood, Emma H._2006, address={Burlington, MA}, title={Innovative marketing communications: strategies for the events industry}, volume={Events management series}, url={http://lib.myilibrary.com?id=100633&entityid=https://idp.bournemouth.ac.uk/oala/metadata}, publisher={Elsevier/Butterworth-Heinemann}, author={Masterman, Guy and Wood, Emma H.}, year={2006} }
@book{Page, Stephen_Connell, Joanne_2011, address={London}, title={The Routledge handbook of events}, publisher={Routledge}, author={Page, Stephen and Connell, Joanne}, year={2011} }
@book{Page_Connell_2012a, address={Abingdon, Oxon}, title={The Routledge handbook of events}, url={https://search.ebscohost.com/login.aspx?authtype=ip,shib&custid=s7547708&direct=true&db=nlebk&AN=441790&site=ehost-live}, publisher={Routledge}, author={Page, Stephen J. and Connell, Joanne}, year={2012} }
@book{Page_Connell_2012b, address={Abingdon, Oxon}, title={The Routledge handbook of events}, url={http://search.ebscohost.com/login.aspx?authtype=ip,shib&custid=s7547708&direct=true&db=nlebk&db=nlabk&site=ehost-live&scope=site&AN=441790}, publisher={Routledge}, author={Page, Stephen J. and Connell, Joanne}, year={2012} }
@book{Palmer, Adrian_2008, address={London}, edition={5th ed}, title={Principles of services marketing}, publisher={McGraw-Hill}, author={Palmer, Adrian}, year={2008} }
@book{Prosser, Angie_Rutledge, Ashli_2003, address={State College, PA.}, title={Special events and festivals: how to plan, organize and implement}, publisher={Venture Publishing}, author={Prosser, Angie and Rutledge, Ashli}, year={2003} }
@book{Raj, Razaq_Walters, Paul_Rashid, Tahir_2009, address={London}, title={Events management: an integrated and practical approach}, publisher={SAGE}, author={Raj, Razaq and Walters, Paul and Rashid, Tahir}, year={2009} }
@book{Rogers_2008, address={Burlington, MA}, edition={2nd ed}, title={Conferences and conventions: a global industry}, url={https://ebookcentral.proquest.com/lib/bournemouth-ebooks/detail.action?docID=535245}, publisher={Butterworth-Heinemann}, author={Rogers, Tony}, year={2008} }
@book{Rogers, Tony_2013, address={London}, edition={Third edition}, title={Conferences and conventions: a global industry}, volume={Events management series}, publisher={Routledge}, author={Rogers, Tony}, year={2013} }
@book{Rogers_2013, address={Milton Park, Abingdon, Oxon [England]}, edition={3rd ed}, title={Conferences and conventions: a global industry}, url={https://ebookcentral.proquest.com/lib/bournemouth-ebooks/detail.action?docID=1108593}, publisher={Routledge}, author={Rogers, Tony}, year={2013} }
@book{Russell, Roberta S._Taylor, Bernard W._2006, address={Hoboken, N.J.}, title={Operations management: quality and competitiveness in a global environment}, publisher={Wiley}, author={Russell, Roberta S. and Taylor, Bernard W.}, year={2006} }
@book{Saget, Allison_ebrary, Inc_2006, address={Chicago, Ill}, title={The event marketing handbook: beyond logistics and planning}, publisher={Dearborn Trade Pub., a Kaplan Professional Company}, author={Saget, Allison and ebrary, Inc}, year={2006} }
@book{Seekings, David_1996, address={London}, edition={6th ed}, title={How to organize effective conferences and meetings}, publisher={Kogan Page}, author={Seekings, David}, year={1996} }
@book{Shone, Anton_Parry, Bryn_2010, address={Andover}, edition={3rd ed}, title={Successful event management: a practical handbook}, publisher={Cengage Learning}, author={Shone, Anton and Parry, Bryn}, year={2010} }
@book{Silvers, Julia Rutherford_2008, address={Amsterdam}, title={Risk management for meetings and events}, volume={Events management series}, url={http://lib.myilibrary.com?id=177199&entityid=https://idp.bournemouth.ac.uk/oala/metadata}, publisher={Butterworth-Heinemann}, author={Silvers, Julia Rutherford}, year={2008} }
@book{Skinner, Bruce E._Rukavina, Vladimir_2003, address={Hoboken, N.J.}, title={Event sponsorship}, volume={The Wiley event management series}, url={http://lib.myilibrary.com?id=36337&entityid=https://idp.bournemouth.ac.uk/oala/metadata}, publisher={John Wiley & Sons}, author={Skinner, Bruce E. and Rukavina, Vladimir}, year={2003} }
@book{Stayte, Sue_Watt, David C._Institute of Leisure & Amenity Management (Great Britain), address={Reading}, title={Events: from start to finish}, publisher={Institute of Leisure & Amenity Management}, author={Stayte, Sue and Watt, David C. and Institute of Leisure & Amenity Management (Great Britain)} }
@book{Tarlow_2002, address={New York}, title={Event risk management and safety}, url={https://ebookcentral.proquest.com/lib/bournemouth-ebooks/detail.action?docID=141420}, publisher={John Wiley}, author={Tarlow, Peter E.}, year={2002} }
@book{Tarlow, Peter E._2002, address={New York}, title={Event risk management and safety}, volume={Wiley event management series}, publisher={John Wiley}, author={Tarlow, Peter E.}, year={2002} }
@book{Torkildsen_2005, address={London}, edition={5th ed}, title={Leisure and recreation management}, url={https://ebookcentral.proquest.com/lib/bournemouth-ebooks/detail.action?docID=5292734}, publisher={Routledge}, author={Torkildsen, George}, year={2005} }
@book{Torkildsen, George_2005, address={London}, edition={5th ed}, title={Leisure and recreation management}, publisher={Routledge}, author={Torkildsen, George}, year={2005} }
@book{Tum, Julia_Norton, Philippa_Wright, J. Nevan_2006, address={Amsterdam}, title={Management of event operations}, volume={Events management series}, publisher={Elsevier Butterworth-Heinemann}, author={Tum, Julia and Norton, Philippa and Wright, J. Nevan}, year={2006} }
@book{Tum_Norton_Wright_2006a, address={Amsterdam}, title={Management of event operations}, url={http://ebookcentral.proquest.com/lib/Bournemouth-ebooks/detail.action?docID=269956}, publisher={Elsevier Butterworth-Heinemann}, author={Tum, Julia and Norton, Philippa and Wright, J. Nevan}, year={2006} }
@book{Tum_Norton_Wright_2006b, address={Amsterdam}, title={Management of event operations}, url={http://ebookcentral.proquest.com/lib/Bournemouth-ebooks/detail.action?docID=269956}, publisher={Elsevier Butterworth-Heinemann}, author={Tum, Julia and Norton, Philippa and Wright, J. Nevan}, year={2006} }
@book{Van der Wagen, Lynn_Carlos, Brenda R._2005, address={Upper Saddle River, N.J.}, title={Event management: for tourism, cultural, business, and sporting events}, publisher={Pearson Prentice Hall}, author={Van der Wagen, Lynn and Carlos, Brenda R.}, year={2005} }
@book{Van der Wagen, Lynn_MyiLibrary_2007, address={Burlington, MA}, edition={1st ed}, title={Human resource management for events: managing the event workforce}, volume={Events management series}, publisher={Butterworth-Heinemann}, author={Van der Wagen, Lynn and MyiLibrary}, year={2007} }
@book{Watt, David C._1998, address={Harlow}, title={Event management in leisure and tourism}, publisher={Addison Wesley Longman}, author={Watt, David C.}, year={1998} }
@book{Yeoman, Ian_2004, address={Amsterdam}, title={Festival and events management: an international arts and culture perspective}, url={http://lib.myilibrary.com?id=105246&entityid=https://idp.bournemouth.ac.uk/oala/metadata}, publisher={Elsevier Butterworth-Heinemann}, author={Yeoman, Ian}, year={2004} }
@book{Zeithaml, Valarie A._Bitner, Mary Jo_Gremler, Dwayne D._2006, address={Boston, [Mass.]}, edition={4th ed., International ed}, title={Services marketing: integrating customer focus across the firm}, publisher={McGraw-Hill}, author={Zeithaml, Valarie A. and Bitner, Mary Jo and Gremler, Dwayne D.}, year={2006} }
@book{Zeithaml, Valarie A._Parasuraman, A._Berry, Leonard L._1990, address={New York}, title={Delivering quality service: balancing customer perceptions and expectations}, publisher={Free Press}, author={Zeithaml, Valarie A. and Parasuraman, A. and Berry, Leonard L.}, year={1990} }
@article{Conference and Incentive Travel }
@article{Cultural trends }
@article{Event Management }
@article{International journal of hospitality management }
@article{ Journal of convention & exhibition management }
@article{Leisure studies : the journal of the Leisure Studies Association }
@article{Managing leisure : an international journal }
@misc{Julia Silvers Speaking of Events }
